Shipping and delivery policy for all HAP orders hello@healthyautoparts.com
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Shipping Policy

Last updated: April 6, 2026

This Shipping Policy describes processing timelines, carrier practices, freight deliveries, and customer obligations at delivery.

For shipping support, email hello@healthyautoparts.com with your order number.

1. Shipping Coverage Area

HAP ships throughout the United States. Additional fees or restrictions may apply to remote areas, oversized freight, commercial addresses, and special handling locations.

2. Order Processing

  • Standard processing begins after payment authorization and order verification.
  • Most in-stock parts are prepared within 1-2 business days.
  • Complex assemblies and specialty parts may require additional preparation time.
  • Orders placed on weekends/holidays process on the next business day.

3. Shipping Methods

3.1 Parcel shipments

Smaller items may ship by parcel carriers with tracking and standard delivery windows.

3.2 Freight shipments

Large items such as engines and transmissions may ship by LTL freight and may require forklift, dock, or terminal pickup depending on destination and carrier rules.

4. Delivery Estimates

Estimated delivery dates are provided in good faith but are not guaranteed unless expressly confirmed in writing. Weather, carrier congestion, address issues, compliance checks, and force majeure events may affect timelines.

5. Signature and Delivery Requirements

  • Some shipments require adult signature at delivery.
  • Customers are responsible for accurate delivery addresses and contact availability.
  • Redelivery, holding, rerouting, or storage fees charged by carriers may be passed to the customer.

6. Inspection at Delivery (Critical)

Upon delivery, inspect packaging and item condition before signing. If there is visible damage, shortage, or mismatch:

  • Note details on carrier receipt (or electronic proof of delivery) before signing.
  • Take clear photos/video of packaging and part condition.
  • Report issue to HAP within 24 hours of delivery.

Failure to document visible freight damage at delivery may limit claim eligibility.

7. Lost, Delayed, or Undeliverable Packages

  • HAP will support carrier investigations for lost-in-transit shipments.
  • Incorrect addresses supplied by customer may result in redelivery fees.
  • Undeliverable returns due to customer non-response may incur return freight and restocking deductions.

8. Shipping Charges

Shipping charges are calculated based on size, weight, destination, and handling requirements. Promotional free shipping applies only where explicitly stated and may exclude oversized freight items.

9. Risk of Loss and Title Transfer

Risk of loss transfers to customer upon confirmed delivery by carrier, pickup acknowledgment, or signed release, except where non-waivable law provides otherwise.