30-day return framework for eligible HAP parts hello@healthyautoparts.com
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Return & Refund Policy

Last updated: April 6, 2026

This policy defines how returns, exchanges, and refunds are handled for HAP - Healthy Autoparts orders.

Return requests must be initiated by emailing hello@healthyautoparts.com with your order number and reason for return.

1. Standard Return Window

Eligible items may be returned within 30 calendar days from confirmed delivery date, subject to inspection and compliance with this policy.

2. Return Authorization Required (RMA)

  • All returns require prior written Return Merchandise Authorization (RMA).
  • Returns shipped without valid RMA may be refused or delayed.
  • RMA numbers are typically valid for a limited period stated in the approval email.

3. Eligible Return Reasons

  • Incorrect item delivered
  • Part not as described in confirmed order details
  • Defective part within stated warranty period
  • Shipping damage documented at delivery and reported timely

4. Non-Returnable or Restricted Items

  • Parts altered, disassembled, modified, painted, or damaged after delivery
  • Items missing original tags, identifiers, serial labels, or seals
  • Custom-order or specially sourced non-stock parts unless defective
  • Electrical/electronic items damaged by improper installation, voltage fault, or misuse

5. Condition and Packaging Requirements

Returned items must be sent in original condition, with all included components and accessories. Use secure packaging to prevent transit damage. HAP may deduct losses caused by inadequate return packaging.

6. Return Shipping Costs

  • If HAP is at fault (wrong item, approved defect, or documented shipping damage), return shipping may be covered or reimbursed as approved in writing.
  • For buyer remorse, ordering error, or no-longer-needed items, customer is responsible for return shipping and applicable restocking deductions.
  • Original shipping charges are generally non-refundable unless required by law.

7. Restocking Fees

Eligible non-defective returns may be subject to a restocking fee of up to 20%, depending on part category, handling cost, and condition at inspection.

8. Inspection and Refund Timeline

  • Returned goods are inspected after arrival at designated facility.
  • If approved, refunds are issued to original payment method (PayPal or Razorpay route) within 5-10 business days after inspection completion.
  • Bank/card posting times are controlled by the payment provider and may vary.

9. Exchanges and Replacements

When inventory is available, HAP may provide replacement parts as the primary remedy for defective or incorrect shipments. If replacement is unavailable, store credit or refund may be offered.

10. Fraud Prevention and Abuse

HAP reserves the right to reject suspicious return claims, repeated abuse patterns, altered documentation, or returns that fail policy compliance checks.